Role information

Senior Customer Comms Manager

Salary competitive package
Role type Client Side, Permanent
Location Greater London, West London
Do you have strong CRM strategy and loyalty experience gained in the retail sector? Please read on...


This leading UK high street retailer is one of the nation's favourites. With a values based business and a head office in London they offer great career opportunities for candidates looking to be at the cutting edge of marketing.


In this Senior Customer Comms Manager role you will be leading a highly talented team, planning and delivering the CRM activity across all aspects of the loyalty programme. You will be responsible for:
- supporting the team to drive growth within two main retail categories
- omni channel, customer first, campaign management
- full budget management
- campaign analysis
- supporting the team to drive cultural change across the business


To be successful in this Senior Comms Manager role you will have extensive knowledge of large scale loyalty and CRM programmes, gained in a complex retail environment. You must have:
- experience of delivering cutting edge CRM programmes
- strong team management experience
- a digital first mentality
- campaign planning and agency management experience.

If you can tick all these boxes then we'd love to hear from you. Please apply online now...

Further information

Discipline: Crm, Marketing Communications
Sector: Retail
Posted: 9/9/2019
Ref: CEL-093608
Your specialist

Hi I'm Christine Ebeling Long

If you're ready to apply then I look forward to receiving your application. If you need any more advice, feel free to speak with me.

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