Client Side, Permanent
Greater London, Central London
Passionate about working closely with customers and helping them get the most out of a product or service? Then please read on...
This pioneering, marketing tech start up based in Central London have a fantastic culture and growing team. They offer a unique and versatile Content Marketing Platform. They are already working with many large scale global brands, and are looking for a Customer Experience Manager to work with a shortlist of valued clients, building relationships day to day and helping clients get the most out of the product.
This role will involve working with a variety of clients day to day, ensuring the knowledge and adoption of the platform is maximised and meeting target level. You'll be identifying pain points that prevent customers from engaging, and suggesting proactive action for users who use the platform less frequently.
You will also be involved in:
- reporting on user activity
- helping users produce great content, advising and presenting ideas
- running workshops and meeting clients face to face regularly
To be considered for the role you'll have strong relationship management skills, in a previous account management or customer experience role. You'll also have a knowledge of marketing and passion for content!
Do APPLY NOW if this sounds like the role for you!
Account Management, Account / Strategic Planning, Editorial / Journalism / Content
Technology, Digital Agency