Salary: £60,000 per annum Location: Greater London,Central London Job Type: Permanent

An expert in CX optimisation and experimentation. Drive the culture of experimentation through workshops and forums etc.


Our client is a purpose-led organisation based in central London. A unique organisation, virtually one of a kind. They combine a strong sense of purpose with a real commercial edge to ensure they provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK.


Identify, define and run programmes and projects for CX that cut across multiple channels, products, systems and functions, and doing this to time, budget and scope.
- explore and introduce new capabilities that will make them match fit and future proofed.
- own, execute and evolve the standardised experimentation process working closely with the product peers, development team, data scientists and other stakeholders
- delivering optimisation and experimentation
- support with other capabilities. Capabilities that we have already identified include CRM, personalisation, optimisation, and experimentation.


· Proven experience of delivering marketing and CX, projects and initiatives
· Experience in insight and analysis, hypothesis generation, testing roadmap strategy and management and end-to-end test implementation and results reporting.
· Good knowledge across a range of CRO research and testing tools (Google Analytics, VWO, Optimizely, with a particular focus on Adobe Target).
· Experience of working in an extended Product Team to drive roadmaps and development activity.
· Strong knowledge of quantitative optimization techniques.
· A passion for the customer and ability to drive improvement in that improves satisfaction.
· Fantastic communication skills

NB: You must be eligible to work in the UK

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Please only apply for this role if you are eligible to work in the UK.