Salary: £47,305 Location: Greater London,South East London Job Type: Permanent

Fantastic opportunity for a CRM expert to transform how this museum utilises data and engages with their audience.


Our client is a group of world-renowned museums located in South East London and attracting visitors from across the globe.


The CRM Lead will lead a step change in the way our client utilises their customer data and engages with existing and potential audiences. This is a brand new role in the team there, and is a fantastic opportunity to really make a difference.

That will include:
- Using insights into preferences, behaviours and interests to improve relationships and increase visitor numbers
- Ensuring that appropriate systems, resources and technical services are in place to collect, store, analyse, activate and measure information
- Defining the future state for customer relationship management at the Museum and acting as the central point of knowledge for process and system requirements
- Being the system owner for the CRM system (MS Dynamics) and processes
- Championing CRM principles, practices and opportunities across the organisation
- Developing and implementing a data governance plan
- Keeping up to date with CRM best practice and technology, and ensuring this is applied within the organisation
- Leading the CRM team

This role is based in South East London with hybrid working - at least 3 days per week in the office.


The ideal candidate for this CRM Lead role will have extensive experience of working in a senior CRM role, of driving change and of increasing business performance, preferably within leisure, entertainment or retail.

You will also demonstrate:
- Knowledge of customer data measurement techniques eg. ROI, CLV, incremental measures, A/B testing
- Understanding of CRM technical platforms inc. experience orchestrating campaigns
- Experience establishing cross organisation teams to deliver new ways of working
- Leading people through change whilst putting customers at the heart of all initiatives
- Ability to work at strategic level but also maintain oversight of operational progress and delivery
- Ability to identify opportunities for development and process change through technology
- Experience of managing budgets and financial planning
- Confidence influencing, collaborating, and building relationships

If that sounds like you, we'd love to hear from you!
Please only apply for this role if you are eligible to work in the UK.